Returns Policy

We want you to be completely satisfied with your experience when buying through Unique Vintage Industrial, but sometimes disappointments happen, which is why we have a comprehensive returns policy to set them right.

The item I bought was misrepresented or damaged in transit – I’d like a refund and need to return the item.

In order to receive a full refund including the initial delivery charge you must email us within 24 hours of delivery at contact@uniquevintageindustrial.com

Your email must contain the following information:

  1. Order number
  2. Reason for refund
  3. Photographs which help support your reason for refund

if your refund claim is accepted we’ll arrange collection of the item at a time that suits you. Once the item is back with us, we’ll release your refund within 28 days.

I have changed my mind / the item doesn’t fit my home – I’d like a refund and need to return the item.

That’s no problem. We will arrange for the item to be collected. Please be aware we will expect you to cover the return cost and items may only be returned via our secure collections service.

To arrange a return you must email us within 14 days of delivery at contact@uniquvintagindustrial.com. Your email must include the following information:

  1. Order number
  2. Reason for refund

Once the item is back with us, we’ll release your refund, minus the return cost, within 28 days.

What if I’m not happy with the item when I go to pick it up and I need a refund?

  1. Leave the item with us.
  2. Email us immediately at contact@uniquevintageindustrial.com with your order number and reason for the refund.

You will receive a refund within 28 days.

What if I want to cancel my order?

Contact us immediately by phone or email. You will need your order number at hand so we can process the cancellation.

Cancellation can’t always be guaranteed, but if the item has not yet been shipped we’ll endeavour to process your cancellation.

I need to ask a question.

Feel free to contact us via phone, email or chat service on our website and we will try and get back to you as soon as possible.

Please note, your statutory rights are unaffected.